> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://poinz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgot your user account or password?

You can reset your password via “Forgot password”. You will then receive a link to create a new password.

Using the “Help” function, you can send a support request directly to our support team – we will then be happy to get back to you.

If you originally registered via Apple, Facebook, or Google, no password was set, which is why a reset is not possible. In this case, simply click on the corresponding logo in the login window to sign in.

![](https://storage.crisp.chat/users/helpdesk/website/f0d2ff4da59ce800/iconbubblessupportdownload-2_rn7hjp.png)