> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://poinz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have a question about an invoice or deal settlement.

Please contact our poinz Business Support on +41 44 515 85 60 or send an email to [accounting@poinz.ch](). We’ll be happy to help you.

Have you already checked your spam folder? Sometimes statements and invoices end up there.
If you still can’t find your statement, please get in touch with our poinz Business Support – they’ll be happy to resend it to you:

📞 +41 44 515 85 60
📧 [info@poinz.ch]()
💬 WhatsApp: +41 77 515 03 98