poinz Balance

You can view your poinz balance directly on the home screen of the app via quick access, or in the Cashback section at the top under Your Balance. On poinz.ch, your balance can be found directly in your account.

The balance is divided into:

• Redeemable balance: freely available
• Blocked balance: not yet released balance from purchases at poinz partners with a return period

If you also have poinz credit cards, there is an additional category called Provisional poinz Credit Card Balance. This is the current cashback on your credit cards and is transferred to your redeemable balance once the monthly statement from Swisscard AECS GmbH has been processed.

1. Digital Vouchers

• Open Cashback in the app and tap Redeem.
• Select Digital Vouchers & Deals, choose your voucher, and enter the amount.
• Tap Add to Cart, confirm the T&Cs, and choose to redeem your poinz balance in the cart.
• Review your details at checkout and complete the purchase by tapping Buy Now.

2. Deals

• Open Cashback > Redeem in the app.
• Select Digital Vouchers & Deals, then Deals at the top left.
• Choose the deal, tap Add to Cart, and redeem your poinz balance.

Review your details and complete the purchase by tapping Buy Now.

You earn cashback again immediately when buying deals or digital vouchers, so it’s worth using these two methods.

3. Payout (available from CHF 100.–)

• Open Cashback > Redeem in the app.
• Tap Payout, enter your bank account, and request the payout.
• The payout will be processed within 5–7 business days.

Updated on: 03/10/2025