> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://poinz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens to my received cashback if I cancel a purchase?

It is not possible to receive cashback for returned or cancelled purchases. In such cases, the corresponding cashback amount is automatically deducted from your blocked credit and thus removed from your account.