When will my cashback be displayed?

For local stores, your collected cashback is displayed in your poinz account within seconds. The amount may appear as blocked balance if the store has set a return period. Once this period has expired, the cashback becomes fully redeemable.

For online purchases, it can take up to 24 hours for the blocked cashback to appear. However, it only becomes available after the return period set by the respective company has ended. This usually takes about 2 months.

Updated on: 03/10/2025