Helpdesk
  • German
  • English
  • French
  • Italian
Go to website
Back
Articles on:Cashback
Everything about Cashback

Categories

  • poinz App
  • Your poinz Account
  • Loyalty cards
  • Deals
  • Vouchers
  • Customer cards
  • Cashback
  • poinz credit cards
  • Shopping
  • Giftcards
  • Competition
  • Support / Feedback
  • Become a partner
  • For partners
  • How can I collect cashback?
    If you have deposited any means of payment in the poinz app and use it to pay for your purchase at a poinz cashback partner, you will collect 1% cashback. However, if you pay for your purchase with your poinz American Express Card, you will collect 2% (1% cashback + 1% cashback American Express). If you make your purchase with the poinz Visa, you will collect 1.25% cashback (1% cashback + 0.25% cashback Visa). If you have poinz credit cards, you will collect cashback regardless of whether youPopular
  • How can I redeem my cashback?
    There are three ways to redeem your cashback: Digital Vouchers: Go to "Cashback" in the poinz app and then "Redeem". Click on "Digital Vouchers & Deals". You will be redirected to our digital voucher store. Select the voucher and enter the amount. Then click on "Add to shopping cart". Confirm the terms and conditions and then select in the shopping cart that you want to redeem your poinz credit to buy the voucher. Go to check-out, check the details and finally complete the purchase by cSome readers
  • Where and how are my means of payment stored?
    In order to be able to store a means of payment for cashback in the poinz app, you must go directly in the poinz app under the heading "Cashback". Then click on the three dashes in the upper right corner and then on "Means of payment". Select "Deposit means of payment" and then click on the means of payment you want to deposit. American Express Visa Mastercard Maestro Twint Apple Pay Google Pay V Pay Samsung Pay PostFinance Cards not possible, not even the new PostFinance Card combined withSome readers
  • What is cashback?
    Cashback refers to poinz's national loyalty program. It allows users to collect cashback from participating partners. The collected cashback can be converted into a digital voucher or deal in the poinz app. In addition, a payout to the bank account is possible from CHF 100.Some readers
  • Where can I benefit from cashback?
    You can find an overview of all poinz cashback partners directly in the poinz app under "Cashback". In addition, you collect cashback with every transaction with the poinz credit cards.Some readers
  • How much % cashback do I collect on my purchases?
    It's different. If you have the poinz credit cards, you will earn cashback regardless of whether you store at a poinz cashback partner or at any other store. Whether you store online, book a vacation or make any other purchase, you earn cashback (0.25% with Visa and 1% with American Express). If you have deposited any payment method in the poinz app and use it to pay for your purchase at a poinz cashback partner, you will collect at least 1% cashback. However, if you pay for your purchase witSome readers
  • How does cashback work?
    The user enters his or her payment method (Twint, Apple Pay, Google Pay, Samsung Pay, debit, credit or bank card) in the poinz app. In the poinz app, valuable cashback can be collected from poinz cashback partners on site, in online stores or when purchasing digital vouchers. With poinz credit cards, users benefit from additional cashback on all purchases at home and abroad.Some readers
  • Where can I find an overview of all my poinz credit cards transactions?
    You can find your transactions in the Swisscard app. 📲 Go to Swisscard App IOS To Swisscard App AndroidSome readers
  • Do I need an account to collect cashback?
    Yes, you need an account in the poinz app. 📱Few readers
  • When can I redeem my cashback?
    You can use your available poinz credit balance at any time to purchase digital vouchers or deals. If you wish to cash out your available poinz credit balance, this is only possible from CHF 100.Few readers
  • Where can I see how much cashback I have?
    You can see your cashback under the section "Cashback" in your poinz app.Few readers
  • I made a payment today with the payment method stored in the poinz app, when will I get my cashback?
    You will see your cashback in your provisional balance after 3 hours at the latest. However, your cashback will only be available to you after the return period has expired. This depends on the respective company. 💸Few readers
  • Can I also use PayPal as a cashback payment method?
    Unfortunately, this is not possible.Few readers
  • What does cashback mean? I didn't get cashback for my purchase? What do I have to do?
    In this case, please contact our support team and we will be happy to help you. To do so, go to the poinz app settings and select "Support". Briefly describe the problem and we will come back to you with a solution.Few readers
  • What does cashback mean?
    Cashback means that you get a part of your purchase amount back for every purchase. 🔙Few readers
  • I didn't get cashback for my purchase? What do I have to do?
    In this case, please contact our support team and we will be happy to help you. To do so, go to the poinz app settings and select "Support". Briefly describe the problem and we will come back to you with a solution.Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025 Helpdesk