• How can I transfer the poinz I have collected anonymously to my new poinz account?

  First create a poinz account and log in. Immediately after signing up, you will receive a push message in the poinz app asking you if you want to transfer your data from the anonymous account to your new account. Confirm the message and you will have all your poinz on your new account. If you have already closed the hint without confirming it, please contact our support and we can do the transfer for you. 🤝Some readers

• Do I need an account to use the poinz app?

  Yes, you do need an account.Few readers

• What do I do if I have forgotten my user account or password?

  You can change your password under "Forgot password". You will receive a link to reset your password. With the function Forgot user account you trigger a help request directly with us and we can tell you which account you are registered with.Few readers

• How do I know if I am logged in to the poinz app?

  Go to the settings of the poinz app. At the top you will find your account information. If there is only a nickname in the information, you are currently anonymous in the poinz app.Few readers

• Where can I change my home address?

  You can only adjust the home address in the checkout window (last step) when buying a deal. This is not possible in the general settings of the poinz app.Few readers

• How can I change my email address?

  In this case, please contact our support team and we will be happy to help you.Few readers

• I can no longer find my poinz. What can I do?

  In this case, please contact our support team and we will be happy to help you. To do so, go to the poinz app settings and select "Support". Briefly describe the exact problem and we will come back to you with a solution.Few readers

• Where can I see the history of my activities in the poinz app?

  Go to your wallet and click on "History" in the upper right corner.Few readers

• How do I see what I have already done at poinz?

  In your ""Wallet"" there is a ""cardboard box"" at the top right next to the ""header symbol"". . There you will find your entire history.Few readers