• I would like to cancel my contract, how should I proceed?

  The contract must be terminated in writing 30 days before the end of the respective contract year. You have the option of submitting your notice of termination by e-mail to info@poinz.ch or sending it to us by post to the following address: poinz AG Manessestrasse 170 8045 ZurichFew readers

• I would like to order new advertising material, how do I proceed?

  Please contact your account manager or poinz Business Support: 📞 044 515 85 60 📧 info@poinz.ch WhatsApp message 077 515 03 98Few readers

• A user has come in with an expired deal, what should I do?

  Please take the email address of the user and the reference number of the deal and contact poinz Business Support. If you have already provided the service, poinz Business Support can redeem the deal afterwards and you will receive the amount with the next payment. If the user has not yet received the service and redeems the deal at a later date, we have the option to extend the deal. Please refer the user, if an extension of the deal is okay for you, to our poinz Business Support. They will eFew readers

• My colleague would also like to use poinz in his shop.

  That's great! Please contact your advisor so that you can discuss how to proceed.Few readers

• How do I get to the poinz Studio?

  Click here to get to the login window. Log in with your password and email address. If you can't remember your password, please use the forgotten password function. 👤Few readers

• I would like to make a change in the loyalty card, how should I proceed?

  Please contact your account manager or poinz Business Support: 📞 044 515 85 60 📧 info@poinz.ch WhatsApp message 077 515 03 98Few readers

• A user has photographed the cash codes, what can I do?

  Please report this immediately to poinz Business Support. They will block the codes in the system and send you new ones.Few readers

• The POS device is defective, what should I do?

  Please contact poinz Bussines Support: 📞 044 515 85 60 📧 info@poinz.ch 💬 WhatsApp message 077 515 03 98 In the meantime, to ensure the continued allocation of poinz, redemption of full cards and deals, please use the reserve code.Few readers

• Where can I find an overview of the deals in poinz Studio?

  Log in to the poinz Studio. On the left side, in the navigation bar, you can select the following two options: Click on the following symbol to see the individual activities: Click on the following symbol to see the individual deals you have placed in the poinz app so far: (https://storage.crisp.chat/users/helpdesk/website/f0d2ff4da59ce800/bFew readers

• I need a deal statement, where do I get it?

  Have you already checked your spam folder? It can happen that the statements end up there. If there is no statement there either, please contact poinz Business Support. They will be happy to send you the statement. 📞 044 515 85 60 📧 info@poinz.ch WhatsApp message 077 515 03 98Few readers

• I would like to change my logo/image in the poinz app, how do I do that?

  Log in to the poinz Studio . Then select the following in the navigation bar on the left-hand side: Then click on "Edit" in the business profile. You now have the option of inserting/exchanging a logo or image. Please note that the image material must have the following format: Logo: -free -png file -max. 200kb -max. 300 pixels wide Title iFew readers

• I would like to send a message, how does that work?

  If you have booked the NoBrainer or Premium package, you can send a push message to your customers. Click on the following link and download the instructions: https://drive.google.com/drive/folders/1UMuhJ1kirtcOf5w8eO92DIIwfSBxi-yV If you have any questions or need help, please contact poinz Business Support: 📞 044 515 85 60 📧 info@poinz.ch WhatsApp message 077 515 03 98Few readers

• I have lost/they have disappeared, what should I do?

  Please report this immediately to poinz Business Support. They will block the codes in the system and send you new ones.Few readers

• I would like to add a new deal to the poinz app, what do I have to do?

  Please get in touch with your advisor. He or she will be happy to work out a new deal with you.Few readers

• I have a question about an invoice.

  Please contact our Accounting Team on 044 515 85 60. They will be happy to help you.Few readers