• How can I collect poinz?

  Just ask the staff in a participating shop for poinz. They will then provide you with a QR code that you can scan and receive poinz. There are some partners who have a poinz connection in their webshop - in such cases it is sufficient to place the order/purchase via your e-mail address with which you also have an account at poinz. After the payment process, you will find your poinz in your wallet.Some readers

• What is a loyalty card?

  A poinz loyalty card is a digital form of a classic physical stamp card. Example: For every coffee you get a stamp (poinz in our case), for every 10 poinz you collect you get a coffee as a gift. When the loyalty card is full and has been redeemed, the collection starts all over again.Few readers

• How do I know that my loyalty card is full?

  To do this, go to your wallet under "Loyalty cards". Here you will see a list of all your loyalty cards. On the right side of each bar you can see in orange letters how many full loyalty cards you have.Few readers

• How can I add/open loyalty cards?

  There are two options for this. You can either click on a participating partner directly in the poinz app under ""DiscoverLoyalty offers"" and add it or scan a QR code in a participating shop.Few readers

• Where can I find my loyalty cards?

  You can find your activated loyalty cards in your "Wallet" under "Loyalty cards"Few readers

• What do I do if I cannot collect poinz? (Error message after scan)

  Make sure you have a stable internet connection and note that it is a poinz QR code. If it still doesn't work, please contact our support. We will be happy to help you. To do so, go to the poinz app settings and select "Support". Briefly describe the exact problem and we will come back to you with a solution.Few readers

• My loyalty card is full, why can't I continue collecting?

  In most cases, it is not possible to collect several identical loyalty cards at the same time. You must first redeem a full loyalty card before you can open the second card.Few readers

• How can I delete loyalty cards?

  To do this, go to your wallet under "Loyalty cards". Find the loyalty card you want to delete and swipe the bar to the left. A red "delete" button will appear on the right. Click on it and your loyalty card is deleted.Few readers

• Can I redeem my collected poinz at another shop?

  Our partners are completely detached from each other, which is why it is only possible to redeem the collected poinz in the same shop or online shop. ⚠️ But be careful, this is not to be mixed up with Swiss Loyalty Cashback, it is a universal currency.Few readers

• My loyalty card is full, what do I have to do now?

  When your loyalty card is full, you can collect your reward the next time you visit the shop. Just tell the staff that you have a full poinz loyalty card.Few readers